Service & Maintenance Plan
Al-Madina Enterprises provides a complete and comprehensive range of maintenance options for your specific needs. Catering for large organizations to small companies, options are flexible and affordable for all.
Our maintenance plans are suitable for the organizations having 10 to 100 and more machines installed at their premises. Special discounted rate will be set for this contractual maintenance plan subjecting to individual customer contracts.
Plan generally includes:
- On site Service
- Parts Replacements
- Telephonic Service
- Personalized Servicing Technicians
- Committed Response Time
Due to the effectiveness of workshop, we have been tagged as a service provider who guarantees improvement of machine uptime. Unlike most firms in the industry, we provide repair at component level. Machine problems are isolated with the help of a range of sophisticated testing equipment. After diagnosis, faulty components are taken back to our workshop to be repaired. This will enable our customers to operate cost effectively as replacements will not be necessary if repair is sufficient.
Spare Parts & Repairing
Breakdowns are prolonged when repairs are retarded by insufficiency of spares. This critical problem will not suffice at Al-Madina Enterprises. We hold ample supply for immediate availability of spare parts to our engineers. Parts that are not carried by the engineers on-site will be delivered in travel time.
All contractual customers will be given stand-by facilities in terms of on-site services, parts replacements, repairs, and preventive maintenance and hotline service. Attendance will be committed to a response time. Requests from non-contractual customers however will subject to availability of engineers. Service is available during normal working hours.
This is a special plan which requires no contractual documentation. It caters for smaller firms with minimal usage of computers. The feasibility of this option is the customer is only chargeable on a call-to-call basis. Depending on availability of spares, replacement sets may be arranged in the event your unit is required to be repaired off-site.
This arrangement for replacement units is seldom provided for by other companies for ad-hoc services. But because customers are our priority no matter how big or small your organization is, Al-Madina Enterprises makes it a point to serve you with the best whenever we can.