Warranty Statement for Plustek Products:

• All Plustek equipment carries One Year Hardware Warranty.
• 2 Year extended warranty-pack can be added at additional cost.
• Only Mid to High end models are eligible for warrantyextension.
• Physical damages are not covered under warranty.
• Equipments replacement will only be effected if unit is proved to be DOA (dead/damaged on arrival) otherwise only faulty part will be replaced.
• Burned PCA / boards are not covered under warranty.
• Damaged cables, ribbons, rollers, top glass, feeder tray etc. are not covered under warranty.
• Standard warranty resolution lead-time is 10 working days.

Disclaimer:
In exceptional circumstances beyond Al-Madina Enterprises’ reasonable control, including but not limited to supply chain disruptions, product discontinuation by the manufacturer, or other events preventing repair or replacement, Al-Madina Enterprises reserves the right, at its sole discretion, to provide a monetary refund, where reasonably feasible, as the final remedy under this Warranty Policy, provided the warranty claim otherwise complies with its terms.